Important Skills for Clerical Jobs

For Resumes, Cover Letters, and Interviews

Administrative worker at desk

Clerical work guarantees that an office runs smoothly and efficiently. It includes the daily administrative obligations of an office, which include answering phones, scheduling appointments, sending faxes, and filing documents.

Clerical and administrative abilties are beneficial for nearly absolutely everyone who works in an office. Most employees want to do as a minimum a few clerical work. Therefore, these abilities are essential regardless of your reputable task identify. Office clerks and secretaries need to have mainly sturdy clerical capabilities. Employees in these positions carry out the majority of an workplace’s everyday obligations.

Types of Clerical Jobs

While some human beings use those process titles interchangeably, office clerks and secretaries fluctuate from administrative assistants. Administrative assistants frequently want a college diploma and are given greater obligations, together with spearheading initiatives and every now and then managing groups.

In contrast, clerks and secretaries typically do no longer need considerable training beyond a high faculty diploma (even though there are higher-training packages that target clerical and secretarial work). Clerks and secretaries control the daily operations of an workplace but typically do now not have managerial obligations.

Clerks and secretaries paintings in loads of industries, including finance, business, remedy, authorities, and regulation. Some of those positions require unique capabilities. However, there are simple capabilities which can be necessary for almost every clerical and administrative assistant position.

Top Clerical Skills

The listing below describes clerical abilties that employers seek in applicants for employment. Included is an in depth list of the five maximum vital clerical abilties, in addition to supplemental lists of related administrative abilties.

Attention to Detail

Clerical paintings includes being attentive to the everyday details of an workplace—things different people would possibly overlook—which includes answering and retaining music of emails, monitoring appointments, and reviewing files. As a clerk or secretary, it is essential to cognizance on these details and not allow some thing slip via the cracks. For example, clerks are predicted to study documents for any typos or mistakes earlier than they exit to stakeholders.

  • Active Listening
  • Analytical
  • Diligence
  • Identifying threat
  • Making tour arrangements
  • Observation
  • Organization
  • Planning
  • Prioritization
  • Problem fixing
  • Reasoning
  • Record keeping
  • Scheduling appointments
  • Time control
  • Typing


Clerical people need to have strong written and oral communique abilities with superiors, colleagues, and clients. They will normally answer telephones, write memos, send emails, and greet customers and customers. They have to be able to speak and write certainly and effectively, and in a manner that is easy to understand. Clerks and secretaries communicate with many distinctive personalities on a each day basis, so understanding a way to effectively speak with co-employees will suggest the difference among a long-time period profession and quick-term one. 

  • Answering telephones
  • Communication
  • Correspondence
  • Customer service
  • Delegating
  • Email
  • Faxing
  • Front table
  • Language talents
  • Listening
  • Oral communication
  • Proofreading
  • Teamwork
  • Written communication

Computer Skills

In this day and age, computer competencies are important for any clerical process. Clerks and secretaries should be quick and correct typists. They are also usually required to do some information entry, in order that they ought to be familiar with Microsoft Excel and other records access software. They have to additionally be familiar with other Microsoft Office software program, which include Word and PowerPoint. Any extra pc abilties, together with the ability to layout or edit web pages, would be considered a huge plus.

  • Accounts payable/receivable
  • Data access
  • Data management
  • Data visualization
  • Database fluency
  • Desktop publishing
  • Digital calendars (Google, Outlook, and so forth.)
  • Email verbal exchange
  • Microsoft Office
  • Office machines
  • Spreadsheets
  • Typing
  • Word processing


Clerical work includes numeracy, which requires fundamental mathematical abilties for expertise numerical records. Some clerks are in rate, to some extent, of bookkeeping and/or accounting for a company, amongst different numerical duties. Clerks who're capable of deliver those features speedy and effectively will thrive in these roles. If you aren’t a outstanding mathematician, don't fear. Just make certain to have basic math competencies and analytical questioning

  • Accounting
  • Accuracy
  • Arithmetic
  • Calculation
  • Billing
  • Bookkeeping
  • Budgeting
  • Data analytics
  • Estimation
  • Expense
  • Logical thinking
  • Organizing information
  • Spreadsheets
  • Technology
  • Understanding developments
  • Weigh extraordinary options


Clerks and secretaries must be organized because they are in charge of ensuring the office runs smoothly. Their duties will contain maintaining song of the agency’s time table, answering emails and get in touch with calls, and preserving files.

Having strong organizational abilties will allow you to perform those obligations correctly. It might be useful to take inventory of the regions in which you are organized and what you should paintings on. For instance, writing down duties and things to recollect on sticky notes is a way to make sure not anything is left out.

  • Assessment
  • Collaboration
  • Decision-making
  • Delegation
  • Delivering mail
  • Documenting
  • Efficient
  • Filing
  • Management
  • Multitasking
  • Office management
  • Oversight
  • Photocopying and collating
  • Physical employer
  • Planning
  • Prioritizing
  • Record-maintaining
  • Sorting
  • Time control

Problem Solving

Being a robust trouble solver is key to efficaciously sporting out clerical features and problems as they arise. Depending at the scope of your position, you may need to remedy troubles with clients, amongst colleagues, or technical system faults. Doing so in a well timed manner even as closing calm under stress will make certain the pleasant outcome whenever.

  • Active listening
  • Adaptability
  • Analyzing
  • Communication
  • Creative thinking
  • Critical wondering
  • Customer proceedings
  • Decision-making
  • Delegating
  • Emotional abilities
  • Interpersonal
  • Level-headedness
  • Resilience
  • Risk management
  • Technical troubleshooting


As a clerk, being capable of adapt will assist you thrive in a fast-paced surroundings. You might be predicted to get the activity performed all through times of exchange and be a dependable useful resource to your colleagues. Doing so efficiently will require a number abilties, from multitasking and critical questioning to open-mindedness. There may be a few instances wherein your boss or a advanced is unable to assist you in troubleshooting. If you have the capacity to paintings independently underneath stress, you'll be a standout worker.

  • Administrative acumen
  • Creative thinking
  • Flexibility
  • Handling inquiries
  • Independence
  • Monitoring workplace stock
  • Multitasking
  • Open-mindedness
  • Persistence
  • Photocopying/scanning
  • Proactive
  • Problem fixing 
  • Research
  • Self-field

Important Soft Skills

In addition to these pinnacle five clerical capabilities, the great workplace people also own smooth abilities which can be regularly innate persona trends rather than found out talents.

These encompass robust interpersonal capabilities, teamwork, flexibility, dependability, adaptability, and creativity. They are vital characteristics for workplace managers, receptionists, private assistants, office assistants, and government assistants

Key Takeaways

READ THE JOB DESCRIPTION CAREFULLY: Each task will require special skills and experience, so recognition on the talents indexed by means of the company. You can evaluation our different lists of abilities listed by way of activity and via sort of talent.

USE KEYWORDS IN YOUR RESUME: Employers use applicant monitoring structures to are seeking for specific key phrases, so resumes that incorporate them will be more likely to be selected for similarly evaluation.

ADD KEYWORDS TO YOUR COVER LETTER: In the frame of your cover letter, strive to mention one or two of those capabilities, and give a selected instance of a time whilst you validated them at paintings.

MENTION SKILL WORDS IN THE INTERVIEW: Make positive you have got at the least one instance of a time you validated every of the pinnacle 5 competencies listed here for your interview.