What Does a Truck Dispatcher Do?

Learn About the Salary, Required Skills, & More


The trucking industry relies on safe drivers to finish deliveries, and they are normally thought of as the foundation of the machine, however they're no longer the simplest personnel accountable for its fulfillment. Dispatchers play an critical position as well and they may be in excessive demand. 

A dispatcher's task is to schedule drivers to choose up and deliver masses to clients or vendors, however that simply scratches the surface.

Truck Dispatcher Duties & Responsibilities

Truck dispatchers have numerous different obligations as well. They can range barely from company to company.

  • Keep facts, monitoring drivers' daily logs for errors or violations and monitoring their working hours and gadget availability.
  • Keep tabs at the weather at all drivers' places so as to flag ability problems, normally with the useful resource of numerous laptop programs.
  • Serve as a reliable factor of touch to balance drivers' health and safety with client necessities.
  • Coordinate and manipulate the most green masses to stay price-powerful as a enterprise, combining shipments based on their routes and timeline to minimize how many vehicles and drivers are out.
  • Determine the satisfactory shipping strategies and negotiate fees at once with companies and clients, and get the vital documents and permits that drivers will need whilst transport chemicals or cattle.

Truck Dispatcher Salary

These figures cover dispatchers in standard, however those who paintings inside the trucking industry are paid above the median annual dispatcher profits at about $forty three,920 ($21.11/hour) annually.

  • Median Annual Salary: $38,790 ($18.65/hour)
  • Top 10% Annual Salary: $sixty four,940 ($31.22/hour)
  • Bottom 10% Annual Salary: $23,880 ($eleven.48/hour)

Source: U.S. Bureau of Labor Statistics, 2017

Education, Training & Certification

Extensive training isn't normally required, however a few university history let you land a activity.

  • Education: You'll commonly need at least a excessive school degree or GED to become a truck dispatcher, however an associate or bachelor's diploma is from time to time favored. A degree in transportation, deliver chain management, or logistics can be useful.
  • Experience: One to a few years' associated revel in, such as in customer service or courier, can every so often serve in lieu of trucking enjoy. Prior trucking experience is frequently desired, such understanding of using and Department of Transportation regulations and policies.
  • Internships: A freight internship can offer you with some real-global enjoy.

This activity often requires pre-employment drug testing due to the fact the placement is regulated through the Department of Labor. This trying out can be ongoing and random.

Truck Dispatcher Skills & Competencies

A positive ability set can make the difference between success and failure.

  • Computer talents: You need to be talented with laptop era, able to analyze business enterprise-precise packages, and access GPS tracking programs.
  • Analytical questioning: This assist you to check conditions like unanticipated road closures. Should you reschedule or ship the motive force on an exchange course?
  • Language competencies: You ought to be fluent in English, and understanding a 2d language as properly may be very wonderful and make you a more potent candidate. 
  • Interpersonal abilties: You'll be running with drivers, customers, and companies, now not all of whom will necessarily have the same desires in thoughts.

Job Outlook

The American Trucking Association tasks that freight quantity will boom by way of almost 30% by 2026. Foreign alternate has expanded demand, with trucking nevertheless the primary technique of transporting goods. Drivers and dispatchers will stay had to meet the developing want. It appears to be a strong career path for at the least the subsequent 10 years. 

The position of a dispatcher is often a "stepping stone" activity. A true dispatcher learns the bits and bobs of the commercial enterprise and will then often have an opportunity to transport up in the organisation, possibly to a management role.

Work Environment

There's rarely any downtime with this task. You'll be taking calls and dealing with routes all day, so you must be distinctly prepared and capable of take care of excessive amounts of strain.

Work Schedule

This is usually a complete-time role, however dispatchers can actually be on call 24/7, available to step in ought to a motive force turn out to be sick or is injured or if a few different unforeseen event ought to occur. Additionally, drivers aren't on their routes simplest for the duration of commercial enterprise hours, so this job is not constrained to Monday via Friday, nine a.m. to five p.m.

Comparing Similar Jobs

Dispatch jobs are not limited to the trucking industry, and this ability set can serve in other industries as properly.

Source: U.S. Bureau of Labor Statistics, 2017